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DRY GOODS

Aquarium plants can be shipped under the same shipping rules as dry goods.

Free shipping on orders over £50 (may exclude some aquariums)  Geographical restrictions may apply

Keep Your Eyes Open For Multibuy Livestock Deals: 

Weather Warning:

In the interest of welfare, livestock shipping may be restricted in the event of extreme heat. We always keep a close eye on conditions to make sure our fish/critters will be safe on their journey. If we do need to postpone, rest assured that it is not a decision we make lightly and you will be informed. If you have a particular date in mind, feel free to double check with us before placing an order.

Orders for perishable goods that need to be kept cold –

Please be aware, during periods of hot weather we may decide it is best to delay dispatch of frozen/ live food. This is entirely due to quality concerns on arrival. We will let you know if this is the case for you.

WOWOW Gooseneck Kitchen Faucet With Pull Out Sprayerhttps://www.wowowfaucet.com/wp-content/uploads/2020/06/Kaiping-City-Garden-Sanitaryware-Co.-Ltd.-Basin-Faucet-Kitchen-Faucet.mp4 Gooseneck kitchen faucet? with pull down sprayerYour kitchen is your pride and you want the optimal combination of design and functionality. Nowadays you can choose from numerous designs to style your dream kitchen. It might even be a challenge to make a choice from all the options that are at your hand. Not only does all kitchen equipment come in all kinds of shapes and sizes, but you also should not underestimate the impact of the various options of kitchen faucets. Kitchen faucets are a natural focal point in any kitchen. Besides, kitchen faucets are one of the most used devices in your kitchen. As you use your kitchen faucet to prepare your food, wash your dishes, and rinse off your hands, you use this kitchen item numerous times a day. So you better spend some extra time to select the optimal kitchen faucet for you.Kitchen faucets come in different styles and functionalities to offer a wide range to fit all kinds of demands. Besides, kitchen faucets come in various colors, sizes, and types. The main types of kitchen faucets are pull-down kitchen faucets, pull-out kitchen faucets, and high-arc kitchen faucets. These high-arc kitchen faucets are also named gooseneck kitchen faucets. The main advantage of gooseneck kitchen faucets is that they provide more workspace in any kitchen. Taller gooseneck kitchen faucets offer you optimal access to your kitchen sink. In this way, you will not? have any problems putting large items, like a huge pot or pan, into your kitchen sink, and under your high-arc gooseneck kitchen faucet.Elegantly designed gooseneck kitchen faucetDesigners of WOWOW have dedicated all their efforts to offer you an elegantly designed gooseneck kitchen faucet that offers optimal functionality as well. Because of its sleek design, WOWOW??s gooseneck kitchen faucet helps you to elegantly finish your kitchen. This high-arc kitchen faucet will definitely give an uplift to any kitchen design. Above all,? it also features great functionality with its integrated pull-down sprayer. This brushed nickel gooseneck kitchen faucet, also known as the swan-neck kitchen faucet, offers an industrial look with contemporary and timeless elements. WOWOW??s gooseneck kitchen faucet would not be out of place in any designer magazine featuring exclusive design kitchens. Not for nothing, this gooseneck kitchen faucet is one of the top kitchen faucets of WOWOW and the pride of this global kitchen faucet supplier.Multi-functional gooseneck kitchen faucetApart from design, this gooseneck kitchen faucet of WOWOW is a multi-functional faucet offering two spraying options. Not only does this high-arc kitchen faucet offer a regular stream in order to fill pots and pans for example. In addition, it features a comfortable spray mode to easily rinse your dishes and kitchen sink to offer a superior cleaning mode. You can easily switch between the two options with the button on the faucet nozzle. That makes it possible to switch options with one single hand while you are rinsing. Switching functions will not cause any splashing and the easiness how you can switch the button will surprise you! This gooseneck kitchen faucet comes with a 60-inch pull-out hose that offers easy-extracting, because of the silicon gel nozzle of the faucet. With this hose, you can easily reach all difficult places around your kitchen sink. And above all, the flexible swivel adapter enables you to pivot easily to offer maximum comfort. The easy-retracting mode of this gooseneck kitchen faucet will always lead the faucet nozzle back to its original state after you are done cleaning. Without any problem!Gooseneck kitchen faucet with excellent qualityThe gooseneck kitchen faucet offers you quality and you notice that at every aspect of this innovative high-arc kitchen faucet. This gooseneck kitchen faucet weights over 70 oz, so you immediately notice that you have a solid metal product at hand. WOWOW??s brass-cored gooseneck faucet has an excellent nickel finish, and all joints have been sealed tightly with high quality materials. This offers you a guaranteed drip-free and leak-free faucet experience. Besides quality, this gooseneck kitchen faucet of WOWOW is easy-to-install as well. WOWOW??s high-arc kitchen faucet just needs a 1, 2 or 3-hole kitchen setup and, cold and warm water pipes. The included metal escutcheon for both 1, 2, or 3-hole kitchen-setups, makes this gooseneck kitchen faucet compatible with any kind of kitchen setup. It matches various kinds of sinks and you don’t have to struggle with compensating ugly gaps or holes.WOWOW? provides you with a complete set of installing components.Reasonably priced gooseneck kitchen faucetAs the quality of WOWOW??s gooseneck kitchen faucet is undisputed, the price-quality ratio of this high arc kitchen faucet is the best you will find in the market. Because WOWOW only uses innovative production techniques with highly automated processes, we can offer this gooseneck kitchen faucet at a highly affordable price. A kitchen faucet often is the last item that is bought for a newly designed kitchen. Therefore kitchen faucets often are the closing entry of the overall kitchen budget, where the limits of this budget often are already approached or reached. Therefore it is good to know that you can still get a top-quality kitchen faucet at a limited budget.Our gooseneck kitchen faucet is shipped to you free of charge, so you will not face any additional costs. What you see is what you get, and that applies for our price as well. At WOWOW we care about our customers and want to offer you the possibility to have a top-notch kitchen design at the lowest possible price.A gooseneck kitchen faucet in which we trust!WOWOW believes in its products and therefore we are not afraid to offer you a 5-year warranty period. Besides we offer you the highest level of customer service. We are always available to support you, even when installing the gooseneck kitchen faucet. Not for nothing you are assured as well by our 90-day complimentary return-policy. If you? would not like the product for any reason, we will refund you without any questions asked. As you can see, at WOWOW we trust our products!The advantages of the gooseneck kitchen faucet in a nutshell:Gives a wow-factor to any kitchenUnique stylish designIntegrated pull-out nozzleTwo spraying functionsCombines style with high performanceMade of high quality brass materialsEasy to clean and easy to maintain5-year warranty

The ultimate convenience among the external filters for aquariums. The external filter meets the highest demands in water filtration and filter cleaning. The combination of highly effective biological filtering with Hel-X and mechanical/biological cleaning with filter sponges ensures healthy and clear aquarium water. The BioMaster2 is suitable for aquariums with a volume of 250 to 850 litres. No complete cleaning needed: the EasyClean pre-filter chamber enables convenient filter cleaning. The automatic shut-off and safety lock prevent unwanted water leaks, e.g. when removing the pre-filter module. A practical venting button makes the water suction highly effective and allows for a quick and convenient start. The complete set includes filter media, hoses, adapters, suction and discharge pipes as well as the water diffuser. The BioMaster2 is available with or without an adjustable heater.

DETAILS

  • High filter volume:

    The combination of highly effective biological filtering with Hel-X and mechanical/biological cleaning with filter sponges is ideally coordinated to ensure healthy and clear aquarium water. The water flows through the pre-filter first, ensuring an extra long service life.

  • Complete set for a quick start:

    Including filter media, hoses, adapter, flow regulator, suction and discharge pipe as well as water diffuser.

Dry Goods Delivery.

The store has provided information regarding their order dispatch and estimated delivery times. Here are the key details:

  1. Dispatch Timeframe: Orders placed before 2pm will be dispatched on the same day. Orders placed after 2pm will be dispatched on the next working day.
  2. Delivery Date and Time Guarantee: While the store aims to dispatch orders promptly, they cannot guarantee a specific delivery date and time. As the delivery process relies on couriers, there may be factors beyond their control that could affect the delivery timeframe.
  3. 1st Class Mail: For orders sent via 1st Class mail, the aim is to have them delivered on the next working day after dispatch.
  4. 2nd Class Mail: Orders sent via 2nd Class mail typically take approximately 2-3 working days for delivery after dispatch.
  5. APC Next Day Delivery: APC Next Day delivery is available for UK mainland postcodes. It is usually delivered on the next working day after dispatch. However, please note that items being delivered to more remote areas may require additional time for delivery.

It’s important to keep in mind that while the store strives to provide efficient delivery services, unforeseen circumstances or external factors could potentially impact delivery times. For further details or specific inquiries about delivery, customers should refer to the store’s terms and conditions or contact the store directly.

Livestock Delivery.

The store maintains specific policies regarding the delivery of livestock. Here are the key points:

  1. Licensed Livestock Courier: The store exclusively uses a licensed livestock courier for shipping fish and coral. This approach is chosen to ensure responsible and ethical transportation of the livestock.
  2. Livestock Shipping Fee: The livestock shipping fee charged to customers of £19.99 does not cover the true cost, and therefore, there is a minimum spend requirement of £30.00 before the option for livestock shipping becomes available.
  3. Pre-Arranged Delivery: The store never ships livestock without first arranging a suitable delivery day. Before dispatching the livestock, the store must confirm the agreed-upon delivery day with the customer.
  4. Saturday Delivery Confirmation: Customers who choose Saturday delivery must have their availability confirmed for the upcoming Saturday before the store sends out the livestock. This confirmation ensures that the livestock can be received promptly.
  5. Failure to wait for livestock: Not waiting for livestock, even if there is a delay, or cancelling an order after it has been dispatched will lead to you incurring charges for an emergency return to the base. Additionally, any losses of livestock will also be charged to you. Please be aware that the items you are ordering are living creatures – livestock. We kindly ask that you refrain from ordering livestock if you are unable to accommodate the possibility of a delayed delivery.

    These terms and conditions are a fundamental aspect of our policy. Our primary goal is to dissuade individuals who could react negatively to a delayed delivery and subsequently request order cancellations. It is of utmost importance to underscore that your order pertains to living creatures, not mere inanimate objects. In the event of an occasional delay, it is crucial that you respond in a rational and responsible manner, taking into account the welfare of the livestock. We kindly request that you refrain from placing an order for livestock if you tend to react strongly to such situations. By proceeding with the order of livestock, you indicate your acceptance and agreement to abide by these specified terms and conditions.

  6. Signature Requirement: Livestock deliveries require a signature upon receipt and cannot be left in a safe location. This precaution ensures proper handling and the well-being of the livestock.
  7. Geographic Restrictions: The courier has strict geographic restrictions for livestock deliveries. Unfortunately, deliveries to Northern Ireland, Republic of Ireland, Isle of Man, Isles of Scilly, Channel Islands, and certain Scottish offshore postcodes may not be possible. Customers are encouraged to contact the store via email to confirm if livestock delivery is available in their area.
  8. Minimum Order Value and Order Cancellations: The store has a minimum order value of £30 for livestock shipping. Additionally, the store reserves the right to cancel orders that are deemed high-risk or involve a high number of single tropical freshwater fish species.

It is essential for customers to familiarize themselves with these policies before making a purchase. For more detailed information or specific inquiries, customers should consult the store’s terms and conditions or reach out to the store directly for clarification.

Livestock Geographical Exemptions.

The store has specific geographical exemptions for livestock deliveries. Here is a list of the areas and postcodes where livestock delivery is not available:

  1. Islands: Livestock cannot be delivered to the Shetlands, Channel Islands, and Isle of Man.
  2. Postcodes: Livestock delivery is not available to the following postcodes:
  • AB30 to AB39, AB41 to AB45, AB51 to AB56
  • DD8 to DD10
  • BT all
  • DG3 to DG9, DG12 to DG14
  • KA18 to KA19, KA26, KA29 to KA30
  • HS all
  • IM all
  • JE all
  • ZE all
  • KW15 to KW17
  • TD9
  • FK17 to FK21
  • GY all
  • KA26, to KA28
  • PA20 to PA38, PA41 to PA49, PA60 to PA61, PA76 to PA78
  • TR21, to TR25
  • PH3 to PH26, PH30 to PH44
  • IV all

Customers residing in these areas should be aware that livestock delivery is not available to their location.

We can ship livestock to the Isle of Wight, this area is subject to a surcharge.

For further information or specific inquiries about livestock delivery to a particular area, customers are advised to contact the store directly for clarification.

Cancellation.

According to the store’s policy, customers have the right to cancel an order within 14 working days of receiving the goods. To initiate the cancellation, the goods must be returned to the store in new and unused condition, adhering to their Returns Policy.

Important points regarding the return process are as follows:

  1. Return Condition: The goods must be returned in new and unused condition, as originally received. It is important to ensure that the goods are in the same condition as when they were sent out.
  2. Return Timeframe: The goods must be received by the store within 21 days of notifying them about the cancellation. During this time, customers are responsible for any loss or damage that may occur during the return shipping process.
  3. Refund Process: Once the store receives the goods in new and unused condition, they will initiate the refund process. The purchase price will be refunded to the customer.
  4. Return Condition Inspection: If the returned goods arrive in a condition that is less than what they were sent out in, the store reserves the right to return the goods to the customer, and no refund will be processed.

It is essential for customers to carefully review the store’s Returns Policy and follow the specified procedures to ensure a smooth and successful return and refund process. For more detailed information or specific inquiries, customers should consult the store’s terms and conditions or contact the store directly.

Returns.

According to the store’s return policy, the following guidelines should be followed for returning goods:

  1. Use Returns Form: Customers need to use the store’s provided returns form to initiate the return process. This form helps the store acknowledge that the goods are being sent back.
  2. Return for Testing: If the goods are being returned for testing, the customer is responsible for covering the return shipping expenses.
  3. Refund of Postage Fees: The store will only refund postage fees if the order arrives damaged or becomes faulty within the first 4 weeks of purchase. Proof of posting is important, and customers should ensure the goods are well-packed and obtain proof of posting as the goods remain their responsibility until received by the store.
  4. Refund of Postage Costs for Replacement: If goods are being returned within 7 days of purchase under the Replacement Policy, the store can refund postage costs. However, the customer needs to agree on a delivery service with the store in advance, and only standard or tracked shipping fees will be refunded. The store cannot refund the cost of any special delivery service.
  5. Non-Refundable Postage: Postage costs for goods returned for any other reason than those mentioned above are non-refundable. The store reserves the right to deduct the original postage cost from any applicable refund.
  6. Mistaken Purchases: If a customer has made a mistake in their purchase, they need to return the goods to the store. The customer is responsible for the return shipping costs in such cases.

It is important for customers to carefully follow the store’s return procedures and terms and conditions. For further details or specific inquiries, customers should refer to the store’s website or contact the store directly.

Replacements

If customers receive faulty goods, the following guidelines apply according to the store’s policy:

  1. Notification of Faulty Goods: Customers must notify the store within 7 working days if they receive faulty goods. This notification should be made as soon as possible.
  2. Replacement Parts: If possible, the store will dispatch replacement parts for the faulty goods.
  3. Return of Goods: If replacement parts are not possible, the store may request customers to return the faulty goods in accordance with their Returns Policy. The specific return procedures and conditions should be followed.
  4. Verification of Damage: Once the store receives the returned goods, they will verify the damage. If the damage is confirmed, the store will supply the required replacements.
  5. Return Postage Costs: If the goods returned to the store are found to be in good working order, the store is not able to refund the return postage costs. Additionally, the store reserves the right to deduct their original postage cost from any applicable refund.
  6. Consequential Loss or Damage: The store cannot take responsibility for any consequential loss or damage that arises directly or indirectly from the goods supplied.

Customers should carefully review and adhere to the store’s Returns Policy and procedures for returning faulty goods. For further clarification or specific inquiries, customers should consult the store’s terms and conditions or contact the store directly.

Manufacturer’s Guarantees

The store works in collaboration with manufacturers to ensure that their guarantees are honored, and they make their best efforts to resolve issues within the warranty period. The following guidelines apply to refunds and replacements:

  1. Postage Costs under Manufacturer’s Guarantee: Postage costs can only be refunded if the goods are returned to the store within 7 days of the original purchase, as per the manufacturer’s guarantee.
  2. Refund of Postage Costs for Faulty Goods: The store will refund postage costs for guarantee/warranty returns only if the product becomes faulty within the first 4 weeks of receipt.
  3. Replacements with Manufacturer Authorization: Replacements, whether parts or goods, can only be offered when authorized by the manufacturer. Customers should contact the store for further guidance in such cases.
  4. Prior Approval for Returns: Goods should not be returned to the store without prior approval. Customers need to contact the store and obtain approval before returning any items.
  5. Replacement of Glass or Ceramic Items: Glass or ceramic items can only be replaced if the store is notified within 48 hours of receiving the delivery.
  6. Replacement of Glass Bulbs/Tubes: Glass bulbs or tubes can only be replaced if they become faulty within 14 days.

Customers should note and adhere to these guidelines to ensure a smooth and efficient resolution of any issues with their purchased items. For specific inquiries or further information, customers are advised to refer to the store’s terms and conditions or contact the store directly.

Breakages

According to the store’s policy, customers have the following responsibilities regarding breakages:

  1. Checking Goods on Arrival: It is the customer’s responsibility to thoroughly check the goods upon arrival for any damage. This should be done before signing for the parcel. If the parcel appears damaged, it is advised not to sign for it.
  2. Reporting Breakages: Any breakages or damages must be reported to the store within 48 hours of receiving the goods. It is important to promptly notify the store to initiate the resolution process.

By carefully inspecting the goods upon arrival and reporting any breakages within the specified timeframe, customers can ensure that appropriate actions are taken to address the issue. For specific instructions on reporting breakages or further information, customers should refer to the store’s terms and conditions or contact the store directly.

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